Shipping Policy. Exchanges and Returns

In order to ensure full customer satisfaction, if for any reason you are not completely satisfied upon receiving your order, you have 15 business days from receipt to return or exchange it. During the Christmas period, we extend the return period. Orders placed after December 1st will have a return period until January 10th.

To make a change you must send an email to iiinfo@azulcalabaza.com stating the reasons and we will inform you of the procedure to follow.

RETURNS

To make a return, you must send an email to iiinfo@azulcalabaza.com and we will inform you how to proceed.

You will only have to pay for the shipping costs.

Items must be in perfect condition, unworn and with the tag. Please include the order form with the return.

Once the refund has been approved, you will receive the amount of the refund in the same way you made your purchase. The refund does not include the shipping costs of the order.

Once we receive the items in our store, we will proceed to return them to you,

The company reserves the right to reject returns that are notified or sent after the specified deadline or items that are not in the same condition as when they were received.

CHANGES

To make a change of size or color, we will send you a courier at no cost, for the first change.

If you are exchanging for an item of a different value, we will send you a code so that the shipping costs are free. You would only have to give the courier the item you want to exchange and he will deliver the new item to you.

You will not be entitled to exchanges or returns on any of the following products:

1. Personalized items

2. Sealed goods that are not suitable for return due to health or hygiene reasons and that have been unsealed after delivery.

Delivery times:

Delivery time is 2 to 4 working days from receipt of the order for the peninsular territory.

For other destinations the delivery time is one week.

No deliveries will be made on Saturdays and public holidays. Orders placed on Saturday and Sunday will leave our warehouse on Monday.

If delivery is not made, the transport company will contact you to arrange a second delivery.

SHIPPING COSTS

For Spain: If the order is over €39.90 it will be free in the Peninsula.

For purchases under €39.90, shipping costs are €4.90

For the Canary and Balearic Islands, please consult prices.

For Portugal: If the order is over €69.90 it will be free in the Peninsula.

For purchases under €69.90, shipping costs are €9.90

For archipelagos, please consult prices. For the Balearic and Canary Islands, please consult conditions (iiinfo@azulcalabaza.com)

PRIVACY POLICY

In accordance with the provisions of current regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by AZUL CALABAZA and registered office located at LAS ROZAS DE MADRID 28232, MQDRID, in order to meet the commitments arising from the relationship we maintain with you. In compliance with current regulations, AZUL CALABAZA informs that the data will be kept for the period strictly necessary to comply with the aforementioned provisions.

We inform you that the processing of your data is legitimized by your consent.

AZUL CALABAZA informs that it will process the data in a lawful, fair, transparent, adequate, pertinent, limited, exact and updated manner. For this reason, AZUL CALABAZA undertakes to adopt all reasonable measures to ensure that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred on you by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by directing your request to the postal address indicated above or to the email address iiinfo@azulcalabaza.com.

Likewise, and in accordance with the provisions of Law 690 679 964, of July 11, on Information Society Services and Electronic Commerce, in its article 21, we also request your express consent to send you advertising for our products or promotions that we consider may be of interest to you, by email or by any other equivalent means of electronic communication, provided that you have filled in the Newsletter subscription box.

We inform you that you may revoke your consent to receive commercial communications at any time by sending an email to the following email address: iiinfo@azulcalabaza.com.

ORDER CANCELLATION POLICY

Your order will begin processing immediately after you click “Pay” on the page. Once the order moves to the processing phase, it can only be cancelled by email to iiinfo@azulcalabaza.com, or it must be processed as a return.

To cancel your order, you can also call 690679964 and request a cancellation. You must have your order number on hand and, in the case of a partial cancellation, the details of the items to be cancelled.

SOCIAL MEDIA PRIVACY POLICY

In compliance with the General Data Protection Regulation (GDPR) and Law 690 679 964, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), AZUL CALABAZA informs users that it has created a profile on the Social Network(s) Facebook, Instagram, Tweeter and Pinterest, with the main purpose of advertising its products and services.

The user has a profile on the same Social Network and has decided to join the page created by AZUL CALABAZA, thus showing interest in the information published on the Network. By joining our page, you provide us with your consent to process any personal data published on your profile.

The user can access the privacy policies of the Social Network itself at any time, as well as configure their profile to guarantee their privacy.

AZUL CALABAZA has access to and processes the user's public information, especially their contact name. This data is only used within the Social Network itself.

In relation to the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data that you have and that can be exercised before AZUL CALABAZA, in accordance with the RGPD, you must take into account the following nuances:

Right of Access: is the right of the user to obtain information about his/her specific personal data and the processing that has been or is being carried out, as well as the information available about the origin of said data and the communications made or planned thereof.

Right of Rectification: is the right of the affected party to have data that is found to be inaccurate or incomplete modified. This right may only be fulfilled in relation to information that is under the control of AZUL CALABAZA, for example, deleting comments published on the page itself, images or web content containing personal data of the user.

Right to restriction of processing: is the right to limit the purposes of processing originally intended by the data controller.

Right to deletion: This is the right to delete the user's personal data, except as provided in the GDPR itself or in other applicable regulations that determine the obligation to retain such data in a timely manner.

Right to portability: The right to receive the personal data that the user has provided, in a structured format for common use and machine reading and to transmit it to another controller.

Right to object: This is the user's right to prevent the processing of their personal data or to stop the processing thereof.

AZUL CALABAZA will carry out the following actions: Access to public information on the profile. Publication on the user's profile of all information already published on the AZUL CALABAZA page. Sending personal and individual messages through the Social Network channels. Updates on the status of the page that will be published on the user's profile.

Users can always control their connections, delete content that no longer interests them, and restrict who they share their connections with. To do so, they must access their privacy settings.

Publications

Once the user has joined the AZUL CALABAZA page, he/she may publish comments, links, images or photographs or any other type of multimedia content supported by the Social Network. In all cases, the user must be the owner of the content, have the copyright and intellectual property rights or have the consent of the affected third parties. Any publication on the page, whether text, graphics, photographs, videos, etc., that violates or is likely to violate morality, ethics, good taste or decorum, and/or that infringes, violates or breaches intellectual or industrial property rights, the right to image or the Law, is expressly prohibited. In these cases, AZUL CALABAZA reserves the right to immediately remove the content, and may request the permanent blocking of the user.

AZUL CALABAZA will not be responsible for the content that a user has freely published.

Users must keep in mind that their posts will be known by other users, and that they are therefore primarily responsible for their privacy.

The images that may be published on the page will not be stored in any file by AZUL CALABAZA, but they will remain on the Social Network.

Contests and promotions

AZUL CALABAZA reserves the right to hold contests and promotions, in which the user linked to its page may participate. The rules of each of them, when the Social Network platform is used for this purpose, will be published on the same. Always complying with the LSSI-CE and any other applicable regulations.

The Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.

Advertising

AZUL CALABAZA will use the Social Network to advertise its products and services. In any case, if it decides to process your contact information to carry out direct commercial prospecting actions, it will always be in compliance with the legal requirements of the LOPD and the LSSI-CE.

Recommending the AZUL CALABAZA website to other users so that they can also enjoy the promotions or be informed of its activity will not be considered advertising.

In compliance with the provisions of Organic Law 690 679 964, of December 13, on the Protection of Personal Data, Azul Calabaza informs its clients that all personal data provided will be included in an automated personal data file, created and maintained under the responsibility of Azul Calabaza, whose address is Las Rozas de Madrid, 28232, Madrid, Spain.

The purpose of this file is to facilitate the management and processing of orders and, in the event that you have expressly authorized us in the corresponding box, also to send in the future, directly or through collaborating companies, commercial communications about products and services that may be of interest to our customers.Azul Calabaza guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation of confidentiality of personal data and its duty to store them and adopt all necessary measures to prevent their alteration, loss, treatment or unauthorized use.Azul Calabaza customers may at any time exercise the rights of access, rectification, cancellation and opposition, communicating it in writing to our email address info@azulcalabaza.com